Privacy Policy

1. Introduction

GoatGenie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform and services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account information (name, email address, phone number, company name)
• Payment information (processed securely through third-party payment processors)
• Customer data you input into our CRM system
• Communications with our support team
• Feedback, survey responses, and other user-generated content

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (features used, time spent, interactions)
• Log data (access times, pages viewed, errors)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send administrative information, updates, and security alerts
• To respond to your comments, questions, and customer service requests
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraud
• To send marketing communications (with your consent)
• To comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with any merger, sale, or acquisition of all or part of our company
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly agree to share your information

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• 256-bit SSL/TLS encryption for data in transit
• Encryption at rest for stored data
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Access controls and authentication measures
• Regular backups and disaster recovery procedures

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Object: Object to processing of your information

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: